Cancellations & Missed Appointments

In accordance with standard practice, payment is to be made at booking.  The charge will remain in place for missed appointments or non-attendance unless 24 hours’ notice is given.  Reminders will be given to you of your appointment so if it no longer suits you please reply and cancel within the 24 hours window or rebook.

EXCEPTION: If you are showing signs or symptoms of COVID-19 then you may cancel without incurring this charge, if you do not call to cancel and simply no show then no refund will be given.

Privacy & Data Policy

Collection of Information

When you book a treatment with me you will be sent a client screening form.  The purpose of this data it to first and foremost ensure your suitability for massage or exercise, secondly to provide as much relevant information as possible as to the cause of your issue and complaint and thirdly to comply with legal and insurance requirements.

Like most small businesses I do not have my own data software, so I pay to use third party software. Your information is collected via a 3rd party tool called WuFoo.  This is a data collection tool which stores your data securely and to meet GDPR requirements.  It is password protected and is only accessible by me.  All treatment details are documented and stored on my computer which is secured and also meets GDPR requirements.

If you are unhappy with this process, then I can collect the data using paper form during your session but note this time will come out of the treatment/exercise time.  All paper files are stored in a locked cabinet in a secured room and our held for 7 years to meet legal requirements.

COVID_19 Data & Track and Trace

I will be issuing a second screening form for COVID-19 impacts. You will be asked the following questions and the data stored securely online:

a) There has not been in contact with anyone with Covid-19, in the last 14 days, to your knowledge

b) There have not been any symptoms: – dry cough, temp over 37.8°C, loss of smell and/or taste

c) Should the client contract the virus you must inform the therapist as soon as possible

d) Should the client contract the virus we are obliged to inform NHS Track & Trace in turn if I contract the virus, I will inform you also.

Your Data Rights

You have the following data protection rights:

You can edit your personal details whenever you wish by emailing me at .

In addition, you can object to processing of your personal information, ask me to restrict processing of your personal information or request portability of your personal information.  Again, you can exercise these rights by contacting me by email on .

You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority

External Third-Party Websites

My website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.

Contacting Nina Rickman

If you have any questions, comments or complaints about this Privacy Policy, please contact me using the details below: